Sunabet Privacy Policy — Your data is completely safe with us

1 Introduction

Sunabet (sunabet.xyz) takes your privacy seriously. This Privacy Policy explains how we collect, store, process, and protect your personal information. It applies to the Sunabet website, mobile app, and all related services.

By accessing our platform or registering an account, you are considered to have accepted this Privacy Policy. If you disagree with any part of this policy, please contact us.

2 What information we collect

Sunabet collects only the information necessary to provide our services. We never collect excessive or irrelevant data. The types of data we collect and their purposes are detailed below.

A) Information provided directly

• Full name, date of birth, and nationality
• Email address & mobile number
• National ID or passport number (for KYC verification)
• Residential address
• Payment method details (Mobile Banking/Nagad/Rocket number or bank account information)
• Preferred language and communication preferences

B) Automatically Collected Information

• IP address & device type
• Browser information & operating system
• Session duration & page visit history
• Cookies & local storage data
• Referral source & click tracking

C) Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Betting history & gaming patterns
• Bonus usage information
• Transaction ID provided by the payment processor

3 How Your Information Is Used

Sunabet uses your information only for specific, defined purposes, each with a clear legal basis. We never use your data for unrelated purposes.

• Account management: For registration, login, and profile updates.
• Identity Verification: To prevent fraud and complete KYC verification.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your complaints and inquiries.
• Responsible Gaming: To identify problematic gaming patterns and provide timely assistance.
• Security Monitoring: To prevent unauthorized access and fraudulent activity.
• Legal compliance: To meet regulatory authority requirements.
• Product Improvement: Analytics to improve your platform experience.

4 Data Storage & Location

Sunabet stores your data on secure servers. Our data centers comply with international security standards and are subject to regular security audits.

• All data is stored in encrypted form.
• Backups are taken regularly and stored in a separate secure location.
• When an account is deactivated, data is deleted within the specified period unless retention is required by law.
• Employee access to data is granted on a need-to-know basis only.

5 Data Sharing Policy

Sunabet does not sell your personal data to any third party. In certain circumstances, limited information may need to be shared.

When your information may be shared

• Payment Processors: Required information shared with Mobile Banking, Nagad, Rocket, or your bank to complete transactions.
• KYC service provider: With licensed third-party providers for identity verification.
• Legal obligations: By court order or at the request of a regulatory authority.
• Fraud Prevention: With industry-affiliated fraud prevention organizations.
• Technology Partners: With contracted technology service providers for platform operations.

We have strict confidentiality agreements with all third-party partners. They may only use your information for the specific purpose agreed upon.

6 Cookie Policy

Sunabet uses cookies to improve your experience. Cookies are small files stored in your browser that help the platform recognize you on your next visit.

Cookie Types

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To collect platform usage statistics.
• Marketing cookies: To show you relevant offers (requires your consent).

You can turn off non-essential cookies at any time through your browser settings. Note that disabling certain cookies may limit some features of the platform.

7 Your rights

You have a number of important rights under Sunabet's Privacy Policy. Contact our support team to exercise any of them.

8 Protection of minors' data

Sunabet strictly prohibits account registration or data collection for anyone under 18. Under no circumstances do we collect information from minors.

• Age verification is carried out at the time of registration.
• If an account belonging to a minor is identified, it is closed immediately.
• Any data collected by mistake will be deleted immediately upon identification.
• Parents or guardians who have concerns can report them to our support team.

9 Data Security Measures

Sunabet uses industry-leading technology and practices to keep your data safe. Our security team monitors systems 24/7.

• SSL/TLS Encryption: 256-bit encryption applied to all data transmissions.
• Two-Factor Authentication (2FA): For added security on your account.
• Regular Security Audits: Audited by independent third-party security experts.
• Firewall & DDoS Protection: Server protection against cyber attacks.
• Staff training: Regular staff training on data protection practices.
• Data Breach Response Plan: A rapid response plan is in place for any data breach.

10 Privacy Policy Updates

Sunabet reserves the right to update this Privacy Policy as needed. You will be notified in advance of any significant changes.

• A notice will be sent to your registered email address before any updated policy is published on the page.
• For minor updates, a notice will be posted at the top of the page.
• If you do not agree to the updated policy, you have the option to close your account.
• The date of any changes will always be displayed at the top of the page.

11 Contact us

For any questions, complaints, or requests regarding the Privacy Policy, please contact our Data Protection team. We aim to respond within 48 hours.