Sunabet Terms and Conditions — Please read before use

1 General Terms

These terms and conditions apply to the use of the Sunabet (sunabet.xyz) website and its associated mobile applications. By accessing the website or using any of our services, you confirm that you have fully read and accepted these terms.

Sunabet is an internationally licensed online betting and gaming platform. Our services are provided for entertainment purposes only. This platform is intended solely for users residing in jurisdictions where betting and gaming activities are legally permitted.

These terms and conditions are available in both Bengali and English. In the event of any conflict, the English version shall prevail. Sunabet reserves the right to modify these terms at any time without prior notice.

2 Account Registration & Eligibility

To open an account at Sunabet, the following eligibility requirements must be met:

• Users must be at least 18 years of age to register. Government-issued ID may be requested at any time as proof of age.
• Each person may register only one account. If multiple accounts are found under the same individual, all will be closed and any deposited funds may be forfeited.
• All details provided at registration — including name, date of birth, mobile number, and payment information — must be accurate and truthful.
• A copy of your national ID card or passport may be required for account verification (KYC).

Account Security

Keep your username and password strictly confidential. You are responsible for all activity on your account. If you believe your password has been compromised or there has been unauthorized access to your account, contact our support team immediately.

3 Payments, Deposits & Withdrawals

Sunabet currently supports deposits and withdrawals via Mobile Banking, Nagad, Rocket, and direct bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Policy

• Deposits must be made only from a payment account registered in your own name.
• Using a third-party account or a payment method registered under a different name is strictly prohibited.
• The minimum deposit amount is BDT 500, and the maximum limit is set in accordance with the applicable policy.
• Once a deposit is completed, it is generally credited to your balance within 15 minutes.

Withdrawal Policy

• Withdrawal requests may take up to 24 hours to process.
• KYC verification must be completed before any withdrawal can be made.
• Winnings derived from bonuses require the specified wagering requirements to be met before withdrawal.
• Sunabet reserves the right to hold withdrawals and conduct an investigation in the case of suspicious transactions.

4 Bonus & Promotion Terms

Sunabet regularly offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, which must be read carefully before claiming.

• Welcome Bonus: New members receive a 100% bonus on their first deposit. To cash out this bonus, the specified wagering requirements must be met.
• Wagering requirement: Bonuses generally require a wagering of 20x–30x the bonus amount. Specific conditions are stated separately for each offer.
• Validity: Bonuses must generally be used within 30 days of being issued. Once expired, bonuses are automatically forfeited.
• Bonus Abuse: Claiming bonuses across multiple accounts, using false information to obtain bonuses, or engaging in collusion betting is strictly prohibited.
• Right to Cancel Bonus: Sunabet reserves the right to cancel any bonus at any time if a terms violation is detected.

5 Betting Rules

The following rules apply to all betting activity on Sunabet. These terms cover Sports Betting, Live Casino, and all other gaming sections.

• Bets can only be placed using the available balance in your account. Betting on credit is not permitted.
• Once a bet is confirmed, it cannot be changed or cancelled (unless the cash-out feature is active).
• Sunabet reserves the right to void any bets placed at incorrect odds due to a technical error.
• Betting on match-fixing or using insider information is strictly prohibited.
• Conflicting bets placed on the same event (arbitrage betting) may be voided.

Bet Settlement

All bets are settled based on the official results of the relevant event. In the case of any disputed outcome, Sunabet's decision shall be final. If an event is cancelled, the stake for that bet will be refunded.

6 Prohibited Activities

The following activities are strictly prohibited on Sunabet. Any involvement in these activities will result in permanent account closure and legal action where necessary.

• Using automated software, bots, or scripts for betting or gaming.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting unauthorized access to another member's account.
• Verifying an account using a false identity or forged documents.
• Using the platform for criminal purposes.

7 Privacy & Data Protection

Sunabet takes the protection of your personal information seriously. Our full privacy policy here Available. The key points are:

• Information collected at registration is used solely for service delivery and verification purposes.
• Your personal information is never sold to any third party.
• Information may be shared with relevant authorities when required by legal obligation.
• All data is kept secure through SSL encryption.

8 Responsible Gaming

Sunabet believes gaming is for entertainment, not addiction. We offer a range of responsible gaming features:

• Deposit limit: Set your own deposit limits — daily, weekly, or monthly.
• Self-Exclusion: Option to temporarily suspend your account for a specified period.
• Reality Check: Regular reminders about your playing time and spending at set intervals.
• Permanent Exclusion: Option to permanently close your account if needed.

For more details, visit our Responsible Gaming View page.

9 Account Closure & Suspension

Sunabet reserves the right to suspend or close any account under the following circumstances:

• If these terms and conditions are violated.
• If false information is found during KYC verification.
• If suspicious or unusual betting activity is detected.
• In the event of the account holder's death or incapacitation.
• By order of a court or regulatory authority.

Users may request account closure at any time through the support team. Any valid balance will be returned upon closure, though bonus balances may be forfeited.

10 Limitation of Liability

Sunabet accepts no liability for the following:

• Lost bets or missed games due to internet disconnection.
• Account information compromised due to the user's own negligence.
• Losses caused by issues with third-party software or devices.
• Services may be suspended in force majeure situations such as natural disasters, war, or government-imposed restrictions.

Sunabet's maximum liability for any single incident is limited to the actual balance in the relevant account at that time.

11 Terms Amendment Policy

Sunabet reserves the right to amend these terms and conditions, in part or in full, at any time. Members will be notified of significant changes via their registered email or SMS.

• Updated terms and conditions take effect from the date of publication.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

12 Contact & Complaints

If you have any questions or concerns regarding these terms and conditions, please contact our support team. We typically respond within 24 hours.

• Live Chat: Available at all times in the bottom-right corner of the website.
• Email: [email protected] (for display purposes only, not clickable)
• Once a complaint is submitted, a ticket number will be issued so you can track its progress.